Freight Policy

Wardrobes Direct Online – Freight Free Policy


Due to carrier restrictions and accessibility of some delivery locations Wardrobes Direct Online offers Freight Free to the following locations. To all other areas a freight surcharge will apply. If your address is considered a rural address, please enquire with us.

Wardrobe Organisers
North Island: Northland Main Centres, Whangarei, Wellsford, Warkworth, Auckland Metro (Within Albany-Papakura-Henderson-Howick), Hamilton, Cambridge, Thames, Tauranga, Rotorua, Taupo, Whakatane, Gisborne, Napier, Hastings, Havelock North, New Plymouth, Whanganui, Fielding, Palmerston North, Levin, Otaki, Paraparaumu, Kapiti Coast, Masterton, Upper Hutt, Lower Hutt, Tawa, Wellington Metro.

South Island: Nelson, Blenheim, Christchurch, Ashburton, Timaru, Dunedin, Greymouth, Westport, Queenstown, Wanaka, Invercargill, Arrowtown, Cromwell, Alexandra, Oamaru, Gore.

Wardrobe Sliding Doors
Due to the Fragile Nature of Sliding Doors, our Freight Free Offer for Sliding Doors is available to the following:
Northland Main Centres, Auckland Metro (Within Albany-Papakura-Henderson-Howick), Hamilton, Tauranga, Napier, Hastings, Rotorua, Palmerston North, Levin, Paraparaumu, Porirua, Lower Hutt, Upper Hutt, Wellington Metro, Christchurch Metro.

We are able to deliver to many areas outside of these listed, however, a freight surcharge applies. If your address is not listed above, or you are unsure if your address will be covered by our policy, please inquire with us through our ‘Contact’ page and we will confirm the freight for you. We will need to know your delivery address and what product/s you are considering purchasing so we can calculate any freight surcharges if they apply.

Deliveries to Apartment Buildings
Due to carrier restrictions, we can deliver to ground floor apartments only. Wardrobes Direct Online reserves the right to classify locations for Freight Free.

Deliveries to rural locations as classified by Wardrobes Direct Online are regrettably not possible.

Deliveries within Auckland
Once your order is placed, we will advise you of the delivery date. Our delivery team operates on Friday’s. An email will be sent to you the day before delivery with advice if it will be a morning or afternoon delivery. Our delivery routes are carefully planned to use Auckland roads most efficiently at certain times of the day and to ensure every customer receives their delivery. For this reason, delivery times cannot be requested. If someone is not available to be home to meet the delivery team, please phone our office asap on 0800 426 100 to reschedule a delivery or arrange to pick up at a later date. Delivery dates are subject to availability. Your patience is appreciated with Auckland traffic.

Deliveries outside of Auckland
As soon as your order is ready for despatch, we will send your goods via our preferred freight providers. For customers who wish to liaise closely with the freight company, we can provide you with freight details including the connote reference for tracking. In your order notes please advise if you require freight details, or email us with this request.

IMPORTANT: Please check all goods thoroughly for any freight damage BEFORE signing for the delivery.

You must inspect each product including inside of the package upon arrival (although the package looks ok from outside). Tearing, ripping, holes, fork hoist holes, compression to the outer packaging at time of delivery are all indications of a possible damage or loss within. When this is noted at delivery an endorsement of “Damage/Loss” must be written clearly on the Consignment Note at that time. Acceptance by the signator without “Damage/Loss” confirms that all goods indicated were received in good condition. An Endorsement such as “STI” (Subject to Inspection) is not accepted terminology for damage/s or loss. PLEASE DO NOT ACCEPT any damaged products. Please report to us within 12 hours from delivery with photos that shows damaged item. No claims will be accepted if you report us after 12 hours from delivery or if it is accepted by the signatory without “Damage/Loss”. We do NOT cover any damage or loss on the item if you give an authorization to courier for drop off, or POD (delivery receipt) is signed for clean.